General DVC

What We Know: Disney’s New Resort Delivery Restrictions

As reported by The DIS on Friday, Disney is in the process of updating their outside vendor delivery policies and procedures across the Walt Disney World Resort. With the potential effects of this change being quite significant for Disney Vacation Club Members, this news instantly became quite the buzz on the DVC Fan Facebook Group, as well as over on

With a few days having passed since the announcement, we wanted to update everyone on what we know thus far regarding each service category these changes affect:

Stroller Rentals

DIS sponsor, Orlando Stroller Rentals, posted the following update on their Facebook Page on Friday:  

“Walt Disney World has changed their policy for their stroller rental vendors. If you placed your reservation prior to November 2nd for travel before OR after November 2nd, your stroller will be waiting for you in your Walt Disney World Resort’s luggage room. You may also return your stroller to the luggage room on your last day without meeting us. No change is needed.

Starting in October, we are very excited to say that our customers will be able to pick up and return their strollers to and from the Orlando International Airport. The pick-up and return counter will be on level B1 of the airport, which is the same level as Disney’s Magical Express. Therefore, customers will have a few options where we can best meet their stroller needs. They will be able to choose:

  • Orlando International Airport (MCO) more details soon
  • Orlando Stroller Rentals store, located at 3232 Rolling Oaks Blvd in Kissimmee just minutes away from Animal Kingdom
  • Delivery to and pick up from your Walt Disney World Resort’s luggage room. (Then starting November 2nd, any new orders placed for future travel will need to be a meet and greet at your hotel if you do not select one of the first two options).”

ECV / Scooter Rentals

Another DIS sponsor, Buena Vista Scooter Rentals, had this to say regarding how the changes will affect their business:  

Buena Vista Scooter & Stroller Rentals

Owner’s Lockers

According to a Facebook post on Saturday by Owner’s Locker, locker deliveries will not be affected by these new restrictions and will continue to be delivered and picked-up as usual.  

Grocery Delivery

Local delivery company, Garden Grocer, appears to have a little more information regarding these new changes. In a Facebook post, they suggest that the recent change only affects scooter and stroller companies due to a new mobility vendor agreement Disney has made.

Garden Grocer Inc.

UPDATE 9/30/19: Being reported late Sunday, ScooterBug Mobility Rentals has been named the exclusive ECV/Scooter and stroller rental company of Walt Disney World. Those utilizing this company for their rentals will not be affected by these new restrictions.

At this point based on these statements, it does appear that the changes are only affecting scooter and stroller rental deliveries. DVC Members utilizing owners lockers and grocery delivery do not need to worry at this time.

If you hear anything different from a company you use for these services, share with us in the comments below!

Paul Krieger

Amy and I are new Orlando, Florida residents where we live with our dogs Odie the greyhound and Hermès the Spanish galgo. We are DVC owners at Animal Kingdom Lodge, BoardWalk Villas, Grand Californian, Grand Floridian, and Polynesian, Disney World Annual Passholders, and love educating Disney Vacation Club members on how to both use and maximize the value of their DVC points!

4 thoughts on “What We Know: Disney’s New Resort Delivery Restrictions

  • Translation: ScooterBug has paid Disney tons of money and agreed to Disney’s terms of slowing their devices down to a crawl in order to be the exclusive featured provider.

  • Alternate translation – Disney’s bell services are being completely overwhelmed, as I have witnessed firsthand, by all of the various delivery companies, so some regulation is definitely essential. Also, exclusive service agreement provided with a vendor who regulates the mobility device speeds to that at which people walk as opposed to run there hopefully minimizing increasing collisions.

    • It wouldn’t surprise me if they implemented only one or two grocery delivery services. Years ago it was We Go Shop and Garden Grocer. Now there are at least 5 more. I don’t know how Bell Services can manage all of this and still do their main job of delivering luggage.

      • I’m not sure they are managing… I’ve had multiple luggage issues in the past year related to Bell Services.

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