On today’s show, the panel discusses the WORST policies DVC has implemented over recent years. Be sure to comment down below what you think the best & worst policies have been!
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What a show! As far as the housekeeping goes, I think that when you book your room, you could be offered the option to use an additional 2-9 points per night, depending on the size of the room, to have daily housekeeping. This could offset the cost and be a good way to have members spend more points during a time when many have excess due to this pandemic.
To Shawn’s (Sean’s) point, even if you know what you are doing, anomalies in inventory, especially at VGF, can leave you pulling your hair out. Case in point.
Booking a big family trip for December 2021. I need a GV and 2bdrm at VGF. This is already a crap shoot booking a small resort in arguably the highest demand period. January 12th, I am up and online at 8am. Both GV and 2bdrm villas are available for December 12th but nothing after. WTF? I booked the nights available, waitlisted the entire vacation, called MS. I got a unicorn. The CM that answered understood what I wanted, confirmed I had sufficient points (with banking and the borrowing limit), and did not understand why nights immediately after the edge were not available. (Yeow! Paul is describing what I saw as I am typing this message.) I escalated. I e-mail Teri Schultz. (Actually we had a back-and-forth where Teri tried gaslighting me.) Finally a more senior CM called me back, was very sympathetic in hearing my complaint and… could do absolutely nothing for me.
Stalking I have all the nights I need in a GV and 4 of the 5 nights in a 2bdrm (Sun, Tues, Wed, Thurs). While it was tempting to either have a big slumber party in the GV or have my sister and her spawn sleep in lounge chairs around the pool, I booked a 2bdrm at BLT for the one night in case I can’t get the missing VGF night. (That’s one way to get daily maid service — change resorts every night.)
Was considering on becoming a new DVC member for the first time, but after watching this episode, really think hard if I want to become a DVC member at all…. YIKES Disney, not good.
Times HAVE changed. I bought in and my start date was 12/1992. My membership account is < 5,000. I’m at Old Key West and have stayed at the Boardwalk once and Saratoga springs a couple of times. I love that Old Key West is 1000 sq ft for a two-bedroom and 5he balconies have a Table with four chairs. Oh, and you park usually within 50’ of your front door. Unfortunately, Disney learned a lot from Old Jey West and stopped doing it.
And it’s great being a messy person and NOT having daily housekeeping.
I’ve said this tons of times. Disney’s thought process since day 1 is “This is Disney, no one will ever want to sell.it.” So they sell it thinking, “You buy it because it’s Disney, you never, ever want to sell it because you bought it for the life of the contract.” The whole concept that Disney missed was the resale market because of that thinking.
If they are still using HP as their IT, nothing surprises me
I just hope that the people in power at Disney watch this show. This is mind-boggling to see how incompetent people at Disney have become.
I don’t mind not having housekeeping every day. It seems that in places with housekeeping they are often in my room when I come back in the afternoon and just want to crash. The policy that I don’t like the most is that you can’t change your use year start. Ours starts in August. We bought the first contract during a visit in a November and our sales guy told us that for November trips August was a great start of the use year. Then our kids got to be school age and August turned out to the the worst because we could only visit over the summer and having our use year change over in the middle of our window was very dicey at times. If you borrow points for a late July visit and then need to push it into August you are screwed. I wish I had understood better when we bought what the implications were of the use year start. We still love DVC though — members since 1997.