UPDATE 3/28/2020 12:30 pm – This article has been updated with new information provided in an email update to members from Disney Vacation Club Senior Vice President Terri Schultz.
On Friday, Marth 27th, 2020, Disney Vacation Club provided an operations update for members regarding the ongoing closures of Walt Disney World, Disneyland, and all other Disney Vacation Club Resort properties – including Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort, and Aulani – A Disney Resort & Spa.
As announced earlier, all theme parks and resorts will remain closed until further notice to best protect the safety and well-being of members, guests, and cast members.
As a part of these continued closures, Disney Vacation Club issued the following updates to their cancellation policies:
- Any reservation scheduled during the closure of the resort will automatically be canceled on a week-by-week basis. Disney Vacation Club notes that these reservations do not need to be canceled online, or via Member Services.
- All holding account cancellation restrictions have been removed, with vacation points returning to regular vacation point accounts. Vacation Points returned due to a cancellation of a resort reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days.
- Borrowed points affected by these cancellations will also automatically return to the use year from which they were borrowed. This applies to all reservations regardless of arrival date. Please allow up to 15 business days for this process to be completed.
- Banking rules and expiration policies remain in effect at this time due to the impact these points could have on future inventory. An email sent by Disney Vacation Club Senior Vice President Terri Schultz it was stated the following: “In addition, some Members may have questions about reservation cancellations involving Points that are set to expire soon. At this time, we are evaluating the banking and expiration policy and the use of certain Points impacted by the closures. As a part of our evaluation process, we need to be considerate of the impact any changes could have on future inventory availability for the Membership overall. A decision will be made when we better understand how long COVID-19 will impact our operations.”
In order for us to best track these cancellation policies, we ask that you share your story in the comments below, or join in the conversation over on the DVC Fan Facebook Group. This will continue to allow us to provide the most updated information to our DVC Fan Community.
When evaluating the current cancellation policies in place, our best advice would be to wait as long as possible, or until DVC cancels your reservation, in order to ensure the best options for preserving your vacation points.
Source: Disney Vacation Club