Disney Vacation Club Issues Member Update Regarding Coronavirus (COVID-19)

Disney Vacation Club issued the following announcement early this afternoon regarding the closures for Walt Disney World and Disneyland:


In an abundance of caution and in the best interest of our guests and employees, Disney is proceeding with the closure of Disneyland Park and Disney California Adventure, beginning the morning of Saturday, March 14, and Walt Disney World Resort in Florida and Disneyland Paris Resort, beginning at the close of business on Sunday, March 15, through the end of the month.

All Disney Vacation Club resorts at Walt Disney World, as well as Aulani, Vero Beach and Hilton Head, remain open and are accepting reservations. The Villas at Disney’s Grand Californian Hotel will remain open until Monday, March 16 to give guests the ability to make necessary travel arrangements, but will then close till the end of the month.

The hotels at both Walt Disney World and Disneyland Paris will remain open until further notice. The retail and dining complexes, Disney Springs at Walt Disney World, Disney Village at Disneyland Paris and Downtown Disney At Disneyland will remain open.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check this page for additional updates. Given the higher-than-normal call volume at our Contact Center, we ask that Members who do not have a reservation with an arrival in the next 2 weeks wait to contact us. Any Member that would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool..

RESORTS

I have a future stay at a Disney Vacation Club Resort at Walt Disney World while the park is closed. What does that mean for my vacation?
All Disney Vacation Club resorts at Walt Disney World, as well as Aulani, Vero Beach and Hilton Head, remain open and all reservations are still active. Should you choose to cancel your reservation, your vacation points will not be placed in a holding account and will be returned to their current Use Year. This exception also applies for Members cancelling via the Member Online Booking Tool.

If I have a future stay at a resort in the Disney Collection and want to cancel, what will happen to my points?
We apologize that your vacation has been impacted. All Disney Collection reservations using reservations points will be returned as reservations points for your future enjoyment.



Members should also have received an email from Disney Vacation Club Senior Vice President Terri Schultz regarding these specifics as well as their continued monitoring of the situation. Schultz stated in the email:

“I’ve long believed that challenging times bring out the best in families, and I can’t tell you how grateful I am to have you as part of ours. All of us at Disney Vacation Club thank you for bearing with us through these extraordinary circumstances, and we look forward to normal operations returning as soon as possible.”


Source: Disney Vacation Club

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