If you were searching for another reason why an overhaul of Disney Vacation Club’s online booking tools needs an upgrade, I’ve got a doozy for you today…
Members that currently log in to book what appears to be an available room will receive what is quickly becoming the most annoying message ever:
Error messages are also being reported when members attempt to modify existing reservations that are already booked.
This problem comes as the DVC community braces itself for an upcoming system-wide outage that will begin Saturday – July 17th, and run until Tuesday – July 20th.
Devin Carlisto, a member of our DVC Fan Facebook Group, commented, “In light of this IT change they have coming up, I feel like they have just given up on the current booking system. Everything seems broken.”
Group moderator and DVC Fan contributor Lauren De La Cruz reported, “Even the dwarves gave up!”
This glitch is, of course, driving up the hold time for Member Services, which currently appears to be the only successful way to ensure you get a reservation booked or changed. Member Services appears to be aware of the issue but has no timeframe or information on when it will be corrected.
Personally, I can’t help but agree that it appears Disney’s IT department has given up at the moment when it comes to the member side of the Disney Vacation Club website. So join me Tuesday – July 20th, with some popcorn as we laugh, cry, or somehow end up being pleasantly surprised with the unknown upgrades on the horizon!